Frequently Asked Questions

1. How long will it take to receive my order?

It takes us between 2 and 5 business days to process an order, after which we will ship it to you. Please also consider the shipping time, which depends on your location, but you can estimate it as follows:

• USA: 3-4 business days
• Europe: 3-7 business days
• Australia: 2-14 business days
• Japan: 4-8 business days
• International: 10-20 business days

2. Where is my Free Shipping Discount?

Your discount is applied automatically at checkout. You can track your progress in the cart. Free shipping is available for all apparel orders in the following countries: United States, European Union, Japan, and Brazil.

3. Will I have to pay customs fees for my order?

International orders may incur additional customs expenses. This fee is beyond our control and is the decision of your local customs agency. Customs policies vary greatly between countries, so we recommend contacting your local authorities to clarify this point.

4. My order should have arrived by now, but I haven't received it. What should I do? Before contacting us, please help us by following these steps:

• Check your confirmation email to ensure there are no errors in the shipping address.
• Inquire about your order at your local post office.
• Ask your neighbors in case the carrier left your package with them.

5. What payment methods do you accept?

We accept Pay Pal, Shop Pay and all major credit cards, including Visa, Mastercard, American Express, and Discover.

6. Do you ship internationally?

Yes, we offer international shipping to most countries worldwide. Shipping rates and delivery times vary depending on your location. Please note that international orders may be subject to customs fees and import duties imposed by the destination country.

7. What is your return policy?

We stand behind our products 100% and ensure they are made with the highest-quality materials and careful craftsmanship. If your item arrives damaged or is lost in transit, we will offer a full refund or replacement.

Because each product is made to order, we are unable to accept returns for change of mind. This on-demand production model allows us to reduce waste and minimize the carbon footprint associated with mass production and excess inventory. By choosing made-to-order items, you help support a more sustainable and responsible approach to manufacturing.

We appreciate your thoughtful purchasing decisions and your commitment to sustainability.

In the rare event that any of the above issues occur, please contact us at contact@palebloodstore.com, and we will assist you promptly.

8. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

9. How can I contact customer support?

If you have any questions or concerns, our customer support team is here to help! You can reach us via email at contact@palebloodstore.com or through our Contact page. We strive to respond to all inquiries within 24 hours.

10. What can i expect from your products?

At Pale Blood Store, you can expect nothing less than premium quality products meticulously curated to ensure your utmost satisfaction. We take pride in selecting only the finest materials and craftsmanship to create unique pieces that stand out. Whether it's our apparel, accessories, or home decor items, each product is chosen with care to guarantee excellence in design and durability. From vibrant prints to intricate details, our products are crafted to elevate your style and make a lasting impression. Shop with confidence knowing that every item in our collection is a testament to our commitment to providing you with the very best.

11. What happens if my order gets lost during shipping process?

In the rare event that your order is lost during the shipping process, we've got you covered. We understand how frustrating it can be to experience delays or mishaps with your delivery. Rest assured, we'll work closely with our shipping partners to track down your order and ensure it reaches you as quickly as possible.

If your order cannot be located, we'll promptly provide you with a replacement.

NOTE: All claims must be submitted within 30 days from the estimated delivery date.

We may ask for your assistance before doing so, such as confirming with your customer that the shipping address is correct. It is also advisable to ensure that the customer has contacted their local post office to try to locate the lost order.

Please consider that if the tracking information indicates that an order has been delivered, we will not be held responsible or resend the order.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Your satisfaction is our top priority, and we're committed to resolving any shipping issues swiftly and efficiently. Please don't hesitate to reach out to our customer support team at contact@palebloodstore.com if you have any concerns or require further assistance.